Responsibilities:
- Report directly to the IT Manager and assist in overseeing infrastructure support and solutions.
- Configure systems and integrate networks to optimize performance.
- Provide on-site and remote daily BAU operational support and system administration, including servers, networks, firewalls, and security appliances.
- Handle performance tuning, capacity planning, troubleshooting hardware and software problems, and root cause analysis.
- Collaborate with the IT team to plan, coordinate, and execute IT infrastructure projects effectively.
- Manage data backup, disaster recovery, security measures, and business continuity planning.
- Propose and implement infrastructure solutions aligned with the company’s vision.
- Deploy and administer Windows servers and core systems infrastructure across physical hardware and virtual environments.
- Contribute to the development and maintain operational procedures and comprehensive systems documentation.
- Uphold confidentiality of sensitive information while adhering to company security policies.
- Train and guide users on on the effective use of IT systems and applications, with updated policies, procedures, and best practices, fostering knowledge-sharing.
- Respond to and resolve technical issues and inquiries from internal users in a timely and efficient manner
- Provide technical support for audio-visual and video conferencing events.
- Be available for off-hours emergency or on-call support as needed.
Requirements:
- Higher Diploma and above academic qualifications in Information Technology, Computer Science or a related discipline.
- 5+ years solid working experience in a well-rounded production operations and brands background, preferably in the apparel and retail industry.
- 3+ years of solid technical support and administration experience across core Windows infrastructure, including Active Directory, 365, Azure, Exchange Server, WSUS, certificate services, DNS, DHCP and various network/service oriented protocols as well as virtualization platform, i.e. ESXi or MS Hyper-V
- Experience in shell scripting in languages such as PowerShell and configuration management (e.g. SCCM).
- Excellent understanding of server hardware and sizing cross-platform integrations
- Familiarity with configuring server operating system security and data protection protocols
- Possess exposure in cloud platform (e.g. AWS) background is desirable
- Certification holders of Microsoft Windows Servers, Cisco, AWS, ITIL are considered an asset.
- Strong analytical and problem-solving skills, organized and strong attention to details.
- Good working attitude, highly self-motivated, adaptable and maintain professionalism, ability to work independently and work collaboratively across teams to deliver results and conflict resolution.
- Excellent communication, presentation and interpersonal skills to effectively liaise with stakeholders at all levels. The ability to communicate technical information effectively to non-technical users
- Good command of written and spoken Cantonese, English and Mandarin.
- Candidate with less experiences will be considered as IT Officer.
- Immediate available/ short notice candidate is highly preferred.
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